Frequently Asked Questions

Here are the answers you are looking for…

What is the best way to reach Love Bug?

Call our office at (815) 600-4750 or sending an email to mylovebugnow@gmail.com are both great ways to contact us. If you want to speak with us right away, please call between the hours of 9am – 6pm and we will be happy to talk to you about how we can help with your custom pet care needs.

What services do you offer?

Private dog walking, cat and other animal visits, in-home overnight sitting, private boarding (limited space), supply run, medication administration, and pet taxi. Special requests? No problem. Just let us know! Our visits may include a walk, fresh water, feeding if requested, treats, cleanup of pet accidents, playtime, lots of attention, mail retrieval, plant watering, and trash disposal.

What kind of pets do you care for?

Our sitters have a wide range of experience with virtually every kind of creature; from dogs and cats to hamsters and rabbits, iguanas and turtles, to fish and frogs, pigs, chickens, and various birds, and even horses! Just let us know if you have a special pet or unusual needs, and we will do our best to exceed your expectations.

What areas do you service for dog walking and pet sitting?

Love Bug Professional Pet Care services McHenry, Wonder Lake, Woodstock, Johnsburg, Richmond, Lakemoor, Ringwood, Crystal Lake, Cary, Fox Lake, Volo, and parts of Spring Grove. If we don’t list your city, don’t hesitate to ask us!

What days are you available to take care of my pet?

We provide dog walking and pet sitting services seven days a week, 365 days a year.

Why is in-home pet care better than boarding my pet?

Dogs and cats may have a good time socializing with other pets, but they do long for the comfort of their own environment with familiar sights, sounds, and smells. Sometimes a pet can suffer from separation anxiety and have a stressful time in unfamiliar territory. Pet owners may also run the risk exposing their pet(s) to illnesses carried by other owners’ pets at the boarding facility, and/or getting into a fight with a more dominant animal who isn’t as friendly as your pet. There’s just no place like home!

When do I give my key to the pet sitter?

Most clients give their keys at the initial meet and greet consultation. If you are not able to do so, we offer a $15 (each way) pick up / drop off service. To help ensure we are best prepared for your visits, we require 2 copies of your keys made available for the sitters to receive during the meet and greet. It is vital that you ensure the duplicate key works properly by testing them on your door before handing them over to the sitters. One key will be securely kept at the office for emergency back-up purposes, while the second is held with the pet sitters assigned for the duration of your visits.

What is your policy on pet sitting and dog walking when the weather affects visitations?

If the weather poses a threat to either the pet sitter or the pets, we will certainly stay on schedule to ensure proper care during scheduled visitations. It’s plausible that inclement weather (i.e. heavy rain or snow causing hazardous road conditions) can potentially delay scheduled arrival times. We will do everything we can to keep both your pets and the assigned sitters safe. When such weather conditions (including extreme heat) occur please understand that your dog’s walk may be shortened to only allow for a quick potty break and leaving towels out to wipe down a wet pup during rainy seasons helps keep your home clean.

If I book your services but decide that I no longer need them, do I still get charged?

For drop-in visits, we require that your cancellation request be made before 9 am the same day to avoid charges. If a same day drop-in visit is canceled after 9 am, we will charge for the full amount of the visit. Overnight visits require a 48-hour notice for cancellation and will be canceled at 50% of total charges if canceled thereafter. We guarantee visits on a first come first served basis, so booking early is in your best interest! Our sitters may change their personal schedules or family commitments in order to be present for an overnight or drop in the appointment; our cancellation fees help to fairly compensate our pet sitters for the time they reserved.

What kind of time frame do you need for our scheduled dog walking or pet sitting visits? Do you come at an exact time?

We schedule all visits with a minimum of a two-hour window for our sitter to arrive for their visit (i.e. scheduled time is 1 pm, window of arrival time may be between 12pm-2pm) *Special accommodations may be made by request.

May I give my sitter or dog walker a gratuity?

Absolutely, and it is much appreciated! Our sitters work hard to go above and beyond, and it means a lot to them when they are rewarded for their efforts. You can give gratuities directly to the sitter by leaving out cash, or you may simply request that we add it to your card at the end of your scheduled visits.

Will I get the same sitter each time I am away?

Yes, you will have one primary and one backup pet sitter. We believe that continuity is key in building long-lasting relationships with your pets, so we do our best to keep your visits with the same sitters. Due to fluctuating schedules, we may need to eventually introduce another sitter to your home via a complimentary Meet and Greet or Sitter Shadow service.

I have never used an overnight pet sitter in my home. Can you tell me how this service works?

Our overnights start 7pm-8pm and end at 7am-8am the next morning. During overnights, we will do everything you would in order to help maintain your animals’ routines. For more information on what overnights include, please refer to our Services page. If you would like a midday walk or additional time spent with your pet during the daytime, we can schedule an additional midday walk accordingly as a drop in visit.

Can I have an overnight sitter stay at my residence if there are other family members or people staying there at the same time?

No. Due to liability issues, Love Bug Professional Pet Sitting cannot provide overnight pet sitting services if there are other families, roommates, or other guests in your residence at the time of the overnight stay. There are NO exceptions to this rule. It is for our sitter’s safety and privacy. We can offer drop-in visits throughout the day if someone is there as another option.

How does private boarding work and will other pets be present?

Love Bug Professional Pet Care offers private boarding for dogs and some other small pets (cats not included) with limited space. Other client’s pets may be present along with the pet sitter’s pets. No more than 4 dogs at a time are allowed and all must pass a behavior screening prior to the service date. Pet owners are liable for any damage caused by their pet to the pet sitter’s home.

How is payment handled?

We typically bill the last couple of days of each month for services rendered. There are specific circumstances where we will bill out directly after the service is completed.

What type of payments do you accept?

We accept all major credit/debit cards and PayPal. Other payment options must be approved by management prior to the first service.

Do you charge a holiday fee?

There is an additional fee over all major national and religious holidays. Love Bug Professional Pet Care will let you know of the applicable fees when you book your service. This helps ensure your sitters remain available for you during popular travel times.

Can you administer medication to my animals while I am away?

Yes, as long as your pets do not pose a threat to the sitter. When you first contact us, be sure to let us know of your pet’s individual medicinal needs so we can provide you with the proper staff member who is able to administer them. Additional fees may apply for specialized or complex medication routines including injections, IVs, or other specialized services outside oral and topical methods.

How do I know how the visit went, and everything that happened with my animals?

Your pet sitter will either leave a detailed note or send a text message with pictures and videos.

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